Love it or your Money Back!

Returns Made Easy

Need to return something?
No worries, we’re happy to help! We gladly offer refunds or exchanges on items returned within 30 days of receiving your order. Just make sure you get in touch with us before sending anything back, so we can make sure your return is processed smoothly.

If your item wasn’t quite what you expected, maybe the colour or size wasn’t right, or you’ve just had a change of heart, we’ll happily exchange it or offer a full refund (excluding shipping costs).

To be eligible for a return, your item must meet the following conditions:

✅ The item is unused, unworn, and in brand new condition, with the original packaging and labels still attached
✅ Proof that you puchased it with us online 
✅ The return is lodged within 30 days of receiving your order

To get started, simply fill out our Returns Form and we’ll reply within 24 hours with return instructions. When sending your item back, please include:

• Your full name

• Your transaction ID

• Whether you’d like a refund or exchange (and the new item name if it’s an exchange)

📦 Then, head to your local post office and return the item using tracked shipping. Be sure to keep your tracking number and a certificate of postage, just in case!

⏳ Once we receive your return, we’ll process your refund or exchange within 2–3 working days. Return shipping costs are at your own expense.

A quick note for our international customers
We’re unable to offer exchanges on orders shipped outside of Australia—all international sales are final.

Also, just a heads up: if you return your original items and then try to re-purchase them during a sale, we won’t be able to fulfil the discounted order. Thanks for understanding!

Scored a Sale? Here’s the Return Info

A quick heads up about sale items. We don’t accept returns on sale items, so please choose carefully! Sale orders can’t be changed, combined, or cancelled once they’re placed, as these are part of our clearance sales.

Every now and then, something in your sale order might sell out before we can pack it. If that happens, we’ll let you know and refund you for the missing item.

Thanks for understanding and happy bargain hunting!

Oops! A bit Banged up in the Post?

A little note about Make Me Iconic goodness...At Make Me Iconic, we create our products both locally and overseas with lots of love and a whole lot of care. Some of our items are hand screen printed or sewn, and our wooden toys are lovingly painted. That means you might notice the odd little mark or variation, nothing major, just part of their charm!

We do our own quality checks, but sometimes things can happen during shipping. If your item arrives damaged or faulty (it’s rare, but it can happen), just fill out our Returns Form and we’ll sort out a replacement for you. Hot Tip: if your parcel looks damaged or has been opened, please make sure the courier notes it down before you sign, just to keep things smooth on our end too.

Parcel gone Walkabout?

Waiting too long? We’ve got your back. If your order hasn’t arrived within 7 days of receiving your item shipped confirmation email from us (which we reckon is a pretty reasonable wait), feel free to shoot us an email at info@makemeiconic.com and we’ll help track it down. Although postage to WA, NT and QLD can take a long time these days and if you are in a remote area of Australia it can take even longer. You can also check in with the courier using the tracking number we sent. t’s often the quickest way to see where your parcel is hanging out.

Returning returning something bought elsewhere?

Just a heads up if you purchased your Make Me Iconic goodies from one of our awesome Stockists, their own return policies will apply. Every Stockist is a little different, so it’s best to check in with them directly if anything’s not quite right. They’ll be the best people to help with any returns or product questions.

Goodies on Hand

A quick note about stock hiccups. When you place your order, everything you see is in stock at our Warehouse (except for anything marked as ‘pre-order’). But every now and then, our system has a little moment and something might actually be out of stock, oops! If that happens, we’ll refund you straight away for the missing item(s), and send the rest of your goodies off to you as planned. Thanks for understanding, we’re only human (well, mostly).

Packing your Suitcase with our Goodies?

Taking your iconic finds overseas?
We’re always happy to help if something’s not quite right with your order but the best place to start is where you made your purchase.

• If you ordered from us directly, just get in touch and we’ll sort it out.

• If you purchased through one of our lovely Stockists, please reach out to them directly, as each store has its own return policy.

Travelling with your items?
We kindly ask that you check all items before heading overseas. We’re unable to send replacements internationally if something is found to be faulty after you’ve left Australia.

Ceramics and Christmas Glass Ornaments & overseas travel
If you're taking ceramic items or our Chrsitmas glass ornamnets with you, please note that it’s at your own risk. Factors like cabin pressure, overhead bumps, temperature changes, or even x-ray scans at customs can cause small fractures in ceramics that may not be visible at first. Unfortunately, we can’t replace items damaged in transit once you’ve left the country.

Thanks so much for your understanding and safe travels!