Returns

Return on sale items

Sorry - we have a no return policy on SALE ITEMS. Sale orders cannot be changed, combined or cancelled once placed. Sale items are not returnable should you change your mind. Our sales are clearance sales. Occasionally an item in your sale order will have run out and we won't be able to supply it. In this case you will receive a note in your order and a refund for the item. We are not able to contact you prior to shipping to let you know.

Faulty Items and Damage during Shipping

Make Me Iconic manufacture products both locally and overseas. Some items are hand screen printed or sewn. We do have some slight variations or markings in our products. Our wooden toys are hand painted and as result the finish is not perfect as you would expect a piece of plastic to be churned out from a machine. Although we conduct our own quality control - there might be some markings or damage during shipping. In the unlikely event that you receive an item that is faulty or damaged please complete the returns form and we will organise a replacement for you. Please Note: If you receive a package which is visually damaged or opened, insist that this is noted with the carrier before signing for your order.

Lost Orders

If for some reason your item does not arrive within 5 days (a reasonable time) please contact us on email and we will track it down for you. Although we also encourage you to go online and check with the courier provider we specified and use the tracking number to also locate your parcel.

Returns

We will gladly refund or exchange any returns received within 7 days of receipt. But you must notify us before you make a return or it may not be processed. So if for any reason an item is not what you expected, the wrong colour or size or you've simply changed your mind it can be returned for an exchange or full refund ex shipping costs. Please note that an item will only be accepted for exchange or credit note under the following conditions:

• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 7 days of the receipt date.
• Please contact us via our Returns Form and we’ll get back to you within 24 hours with a return address. Please repack the item(s) and include your full name, transaction id and whether you would like a refund or an exchange (if exchange, please include the item name). You then need to return the package to a post office counter. Remember to obtain a valid tracking number and keep a certificate of postage from the post office since this will act as your proof of delivery.
• Refunds/exchanges are processed in 2-3 working days after receipt.
• The item must also be sent back to us at your own cost.

Please Note: We do not accept exchanges on International orders. All orders shipped outside of Australia are final. We will not return items you purchased with us because they are simply on sale now - after your initial purchase. If you do return your items and then try to buy them again online during a sale period, we will not send the sales items out to you. All sale items are final and cannot be returned.

Returning items from a stockist

Products purchased from an Make Me Iconic stockist are bound by the terms and conditions of that stockist. It is the customers responsibility to be aware of and understand the return policy of the stockist from which they made an Make Me Iconic purchase as these terms may vary. It is also the customers responsibility to notify the stockist from where the Make Me Iconic product was purchased of any issues they may have.

Availability of Goods

At the time of placing your order with us, all of the items in it are in stock at our Dispatch Centre, according to our stock inventory system. Items marked as ‘pre-order’ are excepted. Very occasionally due to an inventory system error, one or more of your items will be unavailable. In this instance, you will be refunded for the item(s) and any remaining items will be shipped to you.

Bringing our items back with you Overseas

We are happy to replace or return any items from you and the best point of contact is the original place of purchase. If you purchased from us online then please contact us or if you purchased from one of our lovely stockists then please contact them directly as they have their own store return policy.

We do not send replacement stock that you have taken overseas with you and is faulty once you arrived. Please CHECK all items that you have before leaving Australia as we cannot send replacements to you once you have left the county.

All ceramic items that you have purchased in Australia and then taken overseas - is at your own risk. There are many factors that can cause ceramic items to slightly crack such as air cabin pressure, gentle bumping of the item that you may not have noticed in your overhead compartment or even temperature fluctuations on board and x-ray scanning by customs. These things can cause hairline fractures in the ceramic and can cause it to crack once you use it.