Shipping policy

Placing an order with Make Me Iconic means you have read and accept our Terms and Conditions and agree to the following:

SHIPPING CHARGES

SHIPPING TIMES

Make Me Iconic will use reasonable endeavours to arrange dispatch of your items ASAP of you submitting your purchase with us. If you need it sooner, just contact us and we will do our best to fast track your purchase. The delivery time will vary depending on your location.

Please note our shipping days are Mondays, Wednesdays and Fridays at this time of year and Monday to Friday during the busy Christmas periods September-December. Orders placed after 1pm will be processed the next business day. Please allow extra time for processing and delivery at peak times like Christmas and Easter and during our season sales. Orders are not processed or despatched on weekends or Australian public holidays. Delivery times exclude the despatch day.

Generally most orders (both local & international) are sent with Australia Post and are therefore bound by Australia Post's delivery times. You can view these by visiting www.auspost.com.au

Once your order has been despatched you will receive an email notifying you of your tracking information or this information can also be found in your 'My Account' section if you have set-up an account with us.

Delivery or tracking enquiries are the responsibility of the customer and can be made at www.auspost.com.au by quoting your tracking number or by other means if we have selected other delivery options for you.

DELIVERY OF YOUR ORDER

Make Me Iconic shipping and processing charges costs are calculated to compensate us for the cost of processing your order, handling and packing the products you have purchased and delivering them to you via our shipping methods. All orders over $140 will be shipped FREE of charge within Australia and will be deducted at check-out. Please note, no FREE Shipping to any WA orders due to the increased charges from Australia Post. Large or bulky shipments in areas such as NT or QLD may not be subject to our standard shipping charges. In these instances, we will contact you with a revised shipping quote before dispatching your order and you will be given the option to cancel. FREE, Express Post and Standard shipping options do not include insurance cover; in the event of loss or damage during transit, Make Me Iconic will not be liable. All parcels are dispatched from Melbourne, Australia.

SHIPPING METHODS

Delivery of products within Australia we use a combination of Australia Post, Fastway Couriers, Couriers Please and the online services of Sendle. Make Me Iconic does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required.

Australia wide - all deliveries must be signed for. Risk and title in the product will pass upon you, or any other person in attendance at the delivery address, signing for receipt of the product. If there is no one at the delivery address to receive the product, the product will be taken by the courier company and a calling card will be left on your doorstep. The courier company may attempt further delivery of the product to you. As this may not always happen, we advise you to keep track of your delivery through the tracking number that can be found online in your Make Me Iconic account and/or was emailed to you. Our courier providers will return your order to us if you do not arrange to pick it up promptly. Should this happen, you will be required to pay a $10 re-postage fee for re-delivery of your parcel. Make Me Iconic does not accept any responsibility for goods once they have been collected including any loss or damage in transit. No re-imbursement will be made by Make Me Iconic in such cases, unless you have chosen our Insured Post or Priority Shipping options, which include insurance for your goods. In this case, we will submit an investigation and your goods will be replaced or reimbursed on completion of this investigation. Postage will not be reimbursed.

INTERNATIONAL SHIPPING

Unfortunately, we cannot offer FREE shipping on any orders outside Australia. Thank you in advance for your understanding. International shipping is available to selected countries, and yes it may come up ridiculously expensive at checkout. These aren't our charges! They’re automatically calculated using Australia Post’s real-time rates based on the weight, height, and packaging of your chosen goodies, through a bit of fancy code set up by our clever web designer. We wish it were cheaper too, but sadly, there’s not much we can do about those prices. The good news? Our customers overseas tell us it’s totally worth it.

Responsibility for Lost or Delayed Parcels
Once your order leaves our warehouse, Make Me Iconic is not responsible for lost, stolen, delayed, or unclaimed international parcels. It is the customer’s responsibility to track, trace, and recover shipments, including following up with customs in the destination country. If your parcel is delayed or held by customs, any associated duties, fees, or collection processes are solely the customer's responsibility. We do not have access to international customs systems and cannot intervene on your behalf. By placing an international order, you acknowledge and accept these terms.

We’re also unable to deliver to North America (USA and Canada) at this time due to potential legal and insurance reasons (we blame Suits and their courtroom drama). Thanks for understanding, we’re working on it and will let you know when this changes.

Customs Fees
Some countries (like the UK, E.U., and Canada) may charge customs fees or import duties. These charges are out of our control and not included in your shipping cost with us. We recommend checking with your local Customs & Excise department for info on what might apply. As per Australian export laws, we must declare the full value of all items and label them as “merchandise.” Marking orders as “gifts” is a big no-no (and illegal), even if it’s for a loved one. Customs inspections may cause delivery delays, just so you know.

CHANGE OF ADDRESS

Change of address requests must be received within 2 hrs of placing your order by emailing sales@makemeiconic.com, and must be titled ‘Change of Address’ in the subject field. Please include your full name, order number and corrected shipping address in the body of the email. Orders returned because of incomplete or incorrect address information will incur an additional postage fee of $15 to resend.

Make Me Iconic reserves the right to refuse to exchange or credit any requests.

Toy Tested

No Lead Paint

Plastic Free

Support Local

Aussie Designed

Acknowledgement of Country

Make Me Iconic acknowledges the traditional custodians of this land where we come together each day.
We would also like to pay respect to their children, elders, past, present and emerging and respect the land upon which we operate.