Covid-19 – makemeiconic

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Covid-19

We are here for you.

During these uncertain times, we promise to do our best to support you and continue to brighten your day with play and fun things. As a small independent retailer during this period of uncertainty, we are working hard to ensure that our team and our customers remain safe. We are operating our business as usual with additional precautions as guided by the government, WHO, industry guidelines and what we consider to be just practical stuff in these tricky circumstances.

We thank you for supporting our small business during this time.

Online orders

We are operating our warehouse to ensure our team members have plenty of space when working and dispatching your orders. We only have a small team of 1-2 people so rest assured it is the same small team packing your orders with the utmost care and cleanliness. We have also set up hygiene stations along every step of our processes to ensure your package is sent out with the utmost care. Deliveries will now be contactless, the driver will try to obtain a signature upon delivery, but if this is not possible, the parcel will be left at the premises as per authority to leave instructions or taken to a post office or collection point. Our carriers are taking every initiative to ensure the safe delivery of parcels during this current time. You may experience some slight delays with the delivery of your parcel, we are dispatching on time and we are working with our carriers to get your order to you as quickly as possible.

Our warehouse

We are operating our warehouse with modified hours to ensure our team members have plenty of space when working and dispatching your orders. We have also set up hygiene stations along every step of our process to ensure your package is sent out with the utmost care. With freight and delivery services is somewhat affected at this stage, but we are still delivering within Australia and some limited locations worldwide.

FAQs

Will my shipment be delayed?

- Make Me Iconic's warehouse is in operation, however as things are changing daily our shipping times may increase by 2-5 business days for all orders within Australia and 2-7 days for International orders. For any delays or disruptions to your local area please check Australia Post  for all orders.

Will you continue to launch new products from your range? 

We are always inventing and always coming up with new ideas. We are continuing to launch new products in 2020 and working on them right now for you in the comfort if our own home. We know the importance of bringing play into your home

Stay up to date on what’s happening at Make Me Iconic via our Instagram page, or sign up to our newsletter

Our team are online via email to assist with any queries. Feel free to email us info@makemeiconic.com and our team will be happy to assist!

And take care, we are all in this together.

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